Telecom

Revenue assurance is growing business and telecom company is primary object for this kind of service. But why, telco desperately need good Revenue Assurance management? Here is the reason:

1. Increasing number of revenue leakage

“…The annual study, conducted by Analysys and paid for by revenue assurance provider Subex Azure, found that average revenue leakage increased from 12.1% to 13.6% of turnover from the 2006 to 2007 surveys…”
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The sources of this problem are:
•    Poor processes and procedures
•    Poor systems integration
•    Applying new products and prices
•    Invoicing system errors
•    Rating or prepaid charging failure

The eTOM (enhanced Telecom Operations Map) is a guidebook, the most widely used and accepted standard for business processes in the telecommunications industry. The eTOM model describes the full scope of business processes required by a service provider and defines key elements and how they interact.

eTOM is a common companion of ITIL, an analogous standard or framework for best practices in information technology.

Both of these frameworks are part of the larger context of Total Quality Management, in which many industries have since 1950 increasingly formalized their business processes and metrics in search of higher quality, fewer defects, and greater efficiency. ISO 9000 is probably the best-known of these "process and results improvement" standards, but it is far more generic than either eTOM or ITIL.

eTOM has been adopted as ITU-T International Recommendation, known in 2004 as M.3050.