Network Compliance Measurement using policy-based SLA management

There are several challenges every business user should facing about managing the SLA (Service Level Agreement) compliances

• Establish performance-based SLAs with your service providers that reflect how you actually use business services, instead of just measuring the availability of generic IT components.
• Independently verify real-time SLA compliance so that you will have first-hand knowledge of how well your service providers are performing.
• Understand the quality of your end-users’ experience with each particular application or service.

However this challenges facing a lot of difficulties about how to measure the network compliance. Thewhir.com in their article about how to evaluate SLA compliance said that creating Policy-based SLA measurement is best approach to evaluate the SLA compliance.

Policy-based SLA measurement will allow resellers to first set targets, which hosting service providers will then be asked to fulfill. Obtaining your own policy-based measurement system will allow you to independently verify real-time SLA compliance so that you have first-hand knowledge of how well all IT components from your service provider are performing.

SLA management should at a minimum provide: diagnosis and report the source of application brownouts; report on application, database, server and network transaction performance, with customized views of the individual requirements of your customers; and provide verification of systems changes and upgrades